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Problem

Aimed at existing employees to be upskilled in lending, P&N Bank wanted to create an immersive world where skills could be practised and developed over a series of interactive scenarios, allowing employees to practice their skills in a virtual environment.

Solution

We created a fully illustrated LMS training environment to illustrate the fundamentals of lending, and developed scenarios for the learner to interact with. This included a simulated conversation where the learner has an opportunity to engage in a simulated conversation with clients, and choose their questions to elicit responses.